Last updated: July 2026
We collect information you provide directly — name, email, phone number, and delivery address — when you create an account, place an order, or contact support. We also collect order and payment metadata (not full card/M-Pesa credentials) needed to process transactions.
We use your information to process orders, provide customer support, send order and delivery updates, and improve our products and services. We do not sell your personal information to third parties.
M-Pesa payments are processed through our licensed payment partner. We never store your M-Pesa PIN or full payment credentials on our servers.
We use cookies and local storage to keep your cart, session, and preferences intact between visits. You can clear these at any time through your browser settings.
We share data with delivery partners and payment processors strictly to fulfil your order. These partners are contractually required to protect your data.
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team.
Questions about this policy can be sent to privacy@softsolutionsstore.co.ke.
