We want you to be happy with your purchase. Here's how returns work.
Request a return
Contact us within 7 days of delivery with your order number and reason for return.
We review
Our team confirms eligibility and shares pickup or drop-off instructions.
Refund or replacement
Once the item is inspected, we process your refund or send a replacement.
What items are eligible for return?
Unopened, unused items in original packaging within 7 days of delivery. Perishables and made-to-order items are not eligible.
How long do refunds take?
Refunds to M-Pesa are processed within 3–5 business days after we receive and inspect the returned item.
Who pays for return shipping?
We cover return shipping if the item arrived damaged, defective, or incorrect. Otherwise, return shipping is the customer’s responsibility.
Can I exchange instead of refund?
Yes — let us know when you request the return and we’ll arrange a like-for-like exchange where stock allows.
Need to start a return?
Reach out with your order number and we'll take it from there.
Contact Support